Troubleshooting

Quick fixes for the most common problems. Still stuck? Email official@troveai.site with the page you were on, what you clicked, and what happened. We reply within one business day.

Something isn't working

• Refresh once, then retry the action
• Note the page you were on and the exact step that failed
• Check your credit balance — empty allowances stop generations with an "out of credits" notice

Out of credits unexpectedly

• Check Credits & plans — you may have hit the 5-hour rolling window rather than the monthly pool
• Long research runs and website generations use more credits than short replies

Payment succeeded but plan didn't update

• Wait a minute and refresh — payment confirmation can take a minute
• Contact support with the payment time and email on the account

Artifact didn't save

• Check the Files panel — the artifact may have saved under a different chat
• Ask the Tro to save it again by name

Login / onboarding issues

• Use the same sign-in method you registered with (Google vs email)
• Profile, theme, and preferences live in Settings

Mobile quirks

• The chat page works best signed in — prompts need an account to build and save
• If the composer misbehaves, close and reopen the tab

Related: Help center · Credits & plans